Working with Difficult Employees

Working with Difficult Employees

Target Audience: Managers who have had problems remaining objective when they had to manage a difficult employee. Challenge: “I have one employee who continually pushes my hot buttons. I think she enjoys doing things to provoke me, because she knows that I’m not going to confront her. I absolutely hate conflict and I don’t want to make the matter worse. I’m so tired of dealing […]

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Work/Life Balance for Better Performance

Work/Life Balance for Better Performance

Target Audience: Managers who have had difficulty managing employees w hoseperformance was adversely affected by personal issues. Challenge: “I’m really conflicted because I have a great employee whose performance has been suffering for a while. I know that he is dealing with some serious family matters that require his presence. I don’t want to be unkind to him when he is already overwhelmed and vulnerable, […]

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Setting Performance Expectations

Setting Performance Expectations

Target Audience: Managers who have been frustrated because their employees  were consistently unable to meet their performance expectations. Challenge: “I’m beginning to think that all of my employees are incompetent. Not one of them is performing up to my expectations. I don’t see the problem. I’m not asking them to do anything I wouldn’t or couldn’t do. They just don’t have the commitment to do […]

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Getting to the Root of Problems

Getting to the Root of Problems

Target Audience: Managers who have had bad experiences coming up with solutions that were ineffective and possibly made the initial problems worse. Challenge: “It’s a nightmare! We discussed the problem and made a decision regarding how to resolve it. But when we implemented the solution, it didn’t solve the initial problem and it ended up creating more problems! Now we’re back where we started and […]

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Feeling Comfortable with Delegation

Feeling Comfortable with Delegation

Target Audience: Managers who have difficulty delegating authority to their staff. Challenge: “The very idea of delegating responsibilities to my employees makes me deeply uncomfortable. If I assign a task, I immediately lose control over how well or how poorly the task is performed. Since I’m ultimately responsible for the result, I don’t want to leave my reputation and credibility at risk. It is much […]

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Developing Your Staff

Developing Your Staff

Target Audience: Managers who have had difficulty helping employees develop knowledge and skills beyond their current job responsibilities. Challenge: “I know that one of my employees is anxious to learn how to perform more complex responsibilities. The fact that there is no money in the department budget for training frustrates both of us. Even if there was money for him to attend a training session, […]

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Conducting a Performance Appraisal Interview

Conducting a Performance Appraisal Interview

Target Audience: Managers who have difficulty with conducting performance appraisal interviews. Challenge: “I hate giving performance appraisal interviews. They’re uncomfortable for me because the employees immediately become defensive. When I give what I consider to be constructive feedback, the employees claim I’m being unfair because other employees aren’t being held accountable for the same behaviors. When I tell the employees what they need to do […]

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Coaching Employees for Success

Coaching Employees for Success

Target Audience: Managers who have been frustrated because their efforts to coach an employee were ineffective. Challenge: “I’ve got a poor performer and I’ve been coaching him forever. We meet, I tell him what he needs to do, he nods his head and I think he’s gotten the message. But the next time I observe his performance, he hasn’t changed a thing. So I schedule […]

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