Working with Difficult Employees

Working with Difficult Employees

Target Audience: Managers who have had problems remaining objective when they had to manage a difficult employee. Challenge: “I have one employee who continually pushes my hot buttons. I think she enjoys doing things to provoke me, because she knows that I’m not going to confront her. I absolutely hate conflict and I don’t want to make the matter worse. I’m so tired of dealing […]

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Work/Life Balance for Better Performance

Work/Life Balance for Better Performance

Target Audience: Managers who have had difficulty managing employees w hoseperformance was adversely affected by personal issues. Challenge: “I’m really conflicted because I have a great employee whose performance has been suffering for a while. I know that he is dealing with some serious family matters that require his presence. I don’t want to be unkind to him when he is already overwhelmed and vulnerable, […]

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When to Adjust Your Management Style

When to Adjust Your Management Style

Target Audience: Managers who have been frustrated when their management approach was ineffective. Challenge: “I’m exhausted! It seems like an uphill battle any time I try to get my employees to do anything but the minimum. I’m the manager, but they pay more attention to a senior employee than to me! They are constantly arguing about which projects should take priority. Since they don’t listen […]

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Transforming Your Anger into a Positive Tool

Transforming Your Anger into a Positive Tool

Target Audience: Managers whose anger has kept them from being effective with certain people or in certain situations. Challenge: “I always lose my temper when employees act out or don’t do what I expect. It’s because I take their behavior personally. After all, I’m their manager and they are supposed to do what I say. I’m not proud of my behavior, but I don’t have […]

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Teamwork Doesn’t Have to be Murder!

Teamwork Doesn’t Have to be Murder!

Target Audience: Managers who have teams whose members are not working together as a team. Challenge: “I’ve never seen a team work so poorly together. If the members aren’t arguing about who contributes the most or the least to the team’s efforts, they’re competing to see who can dominate the meetings. There are at least three cliques, so the entire team is in constant conflict. […]

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Now Hear This!

Now Hear This!

Target Audience: Managers who have experienced negative consequences because they didn’t listen well. Challenge: “As soon as he started talking in his usual monotone, I tuned him out and starting thinking about what else I needed to get done that day. Later, when the exact situation he had been describing happened, I had no idea how he had recommended that I handle it. So I […]

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Stop Rushing to Give Advice

Stop Rushing to Give Advice

Target Audience: Managers who cannot seem to stop giving unsolicited and unwelcome or unnecessary advice to employees and peers.

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Moving Beyond Superficial Conversation

Moving Beyond Superficial Conversation

Target Audience: Managers who are frustrated with conversations that do not result in decisions or plans for action. Challenge: “I cannot stand it anymore! People just talk and talk, and nothing happens when they leave the room. We are wasting our time, and they cannot even remember what was discussed. We are all intelligent people who are committed to this project. So what is missing? […]

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Setting Performance Expectations

Setting Performance Expectations

Target Audience: Managers who have been frustrated because their employees  were consistently unable to meet their performance expectations. Challenge: “I’m beginning to think that all of my employees are incompetent. Not one of them is performing up to my expectations. I don’t see the problem. I’m not asking them to do anything I wouldn’t or couldn’t do. They just don’t have the commitment to do […]

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Making Meetings Work

Making Meetings Work

Target Audience: Managers who have had difficulty leading productive meetings. Challenge: “It is absolutely infuriating when I try to lead a meeting and certain participant hijack the meeting and then blindside us with their hidden agendas. Once they’ve got the floor, they refuse to let it go. They intimidate the other participants so the only voices and opinions expressed are their own. Meetings that are […]

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