Working with Difficult Employees

Working with Difficult Employees

Target Audience: Managers who have had problems remaining objective when they had to manage a difficult employee. Challenge: “I have one employee who continually pushes my hot buttons. I think she enjoys doing things to provoke me, because she knows that I’m not going to confront her. I absolutely hate conflict and I don’t want to make the matter worse. I’m so tired of dealing […]

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Transforming Your Anger into a Positive Tool

Transforming Your Anger into a Positive Tool

Target Audience: Managers whose anger has kept them from being effective with certain people or in certain situations. Challenge: “I always lose my temper when employees act out or don’t do what I expect. It’s because I take their behavior personally. After all, I’m their manager and they are supposed to do what I say. I’m not proud of my behavior, but I don’t have […]

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Helping Employees Buy-In to Changes

Helping Employees Buy-In to Changes

Target Audience: Managers who have had difficulty implementing changes because theywere unable to gain employee buy-in to those changes- and who  are faced with a current need to implement new change initiatives. Challenge: “We need to change our procedures to streamline our operations, butalthough I sent my employees to training in the new procedures, they persist in doing things the way they have always been […]

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Getting to the Root of Problems

Getting to the Root of Problems

Target Audience: Managers who have had bad experiences coming up with solutions that were ineffective and possibly made the initial problems worse. Challenge: “It’s a nightmare! We discussed the problem and made a decision regarding how to resolve it. But when we implemented the solution, it didn’t solve the initial problem and it ended up creating more problems! Now we’re back where we started and […]

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Converting Conflict into Collaboration

Converting Conflict into Collaboration

Target Audience: Managers who have difficulty satisfactorily resolving interpersonal conflicts. Challenge: “I’ve had an ongoing feud with another manager for many years. Neither of us has anything even remotely good to say about the other. We can barely tolerate sitting in the same meetings. With that history between us, we can’t resolve any issues because neither of us will give an inch. When my staff […]

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Building Consensus on Sticky Issues

Building Consensus on Sticky Issues

Target Audience: Managers who have been unable to satisfactorily lead to group to make a decision concerning a sensitive or controversial issue- and currently have a controversial issue that requires a group decision. Challenge: “Although a decision had to be made, the group would not stop arguing to listen to each other, even for a moment. Emotions were too high on all sides, because the […]

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