Target Audience: Managers who have experienced negative consequences because they didn’t listen well. Challenge: “As soon as he started talking in his usual monotone, I tuned him out and starting thinking about what else I needed to get done that day. Later, when the exact situation he had been describing happened, I had no idea how he had recommended that I handle it. So I […]
Target Audience: Managers who cannot seem to stop giving unsolicited and unwelcome or unnecessary advice to employees and peers.
Target Audience: Managers who are frustrated with conversations that do not result in decisions or plans for action. Challenge: “I cannot stand it anymore! People just talk and talk, and nothing happens when they leave the room. We are wasting our time, and they cannot even remember what was discussed. We are all intelligent people who are committed to this project. So what is missing? […]
Target Audience: Managers who have difficulty with conducting performance appraisal interviews. Challenge: “I hate giving performance appraisal interviews. They’re uncomfortable for me because the employees immediately become defensive. When I give what I consider to be constructive feedback, the employees claim I’m being unfair because other employees aren’t being held accountable for the same behaviors. When I tell the employees what they need to do […]