Now Hear This!

Now Hear This!

Target Audience: Managers who have experienced negative consequences because they didn’t listen well. Challenge: “As soon as he started talking in his usual monotone, I tuned him out and starting thinking about what else I needed to get done that day. Later, when the exact situation he had been describing happened, I had no idea how he had recommended that I handle it. So I […]

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Stop Rushing to Give Advice

Stop Rushing to Give Advice

Target Audience: Managers who cannot seem to stop giving unsolicited and unwelcome or unnecessary advice to employees and peers.

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Moving Beyond Superficial Conversation

Moving Beyond Superficial Conversation

Target Audience: Managers who are frustrated with conversations that do not result in decisions or plans for action. Challenge: “I cannot stand it anymore! People just talk and talk, and nothing happens when they leave the room. We are wasting our time, and they cannot even remember what was discussed. We are all intelligent people who are committed to this project. So what is missing? […]

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Influencing Behavior

Influencing Behavior

Target Audience: Managers who have  had limited success when trying to influence anotherperson’s behavior. Challenge: “I’ve been trying over the course of three weekly management meetings to persuade my fellow managers to support my recommendation to allocate funds for another position in my department. I know the additional staff will make a terrific difference in our productivity and profitability. I don’t know why my peers […]

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Converting Conflict into Collaboration

Converting Conflict into Collaboration

Target Audience: Managers who have difficulty satisfactorily resolving interpersonal conflicts. Challenge: “I’ve had an ongoing feud with another manager for many years. Neither of us has anything even remotely good to say about the other. We can barely tolerate sitting in the same meetings. With that history between us, we can’t resolve any issues because neither of us will give an inch. When my staff […]

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Conducting a Performance Appraisal Interview

Conducting a Performance Appraisal Interview

Target Audience: Managers who have difficulty with conducting performance appraisal interviews. Challenge: “I hate giving performance appraisal interviews. They’re uncomfortable for me because the employees immediately become defensive. When I give what I consider to be constructive feedback, the employees claim I’m being unfair because other employees aren’t being held accountable for the same behaviors. When I tell the employees what they need to do […]

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